compensation: Salary + full benefits 1st of the month after 60 days of employment employment type: full-time
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Are you looking for a fast-paced working environment with a tight-knit, fun-loving company culture? Are you interested in a company that will help you unleash your awesome potential? Would you like to work for one of Inc. 5000's "Fastest Growing Private Companies" and the Orange County Business Journal's "Best Places to Work"? If any of this applies to you, keep reading!
Who we are:
Based in Southern California, TechMD (https://www.techmd.com) is an award-winning managed IT services provider that specializes in instant IT support, network security, cloud integration, and strategic consulting for small and medium-sized businesses. We have a long tradition of investing in our people, because we think that an effective company is built on empowering people to be leaders, providing opportunities for personal and career growth, and fostering a hard-working but fun-loving environment.
We are looking for someone who is a good fit for our hard-working, ambitious, client-driven team. If that sounds good to you, please click on the link below and fill out the application. In your cover letter, please tell us why you want to work for us, based on our video.
(WE DO NOT ACCEPT RESUMES VIA EMAIL. PLEASE SEE INSTRUCTIONS BELOW. NO PHONE CALLS PLEASE.)
What we are looking for:
TechMD is looking for a smart, capable, and all-around enjoyable Team Lead.
Ensure quality in the delivery of TechMD’s core service offering to the set of clients assigned to their team. At a high level, the Team Leads mission is to (1) lead, coach and empower the members of their team in a way that meets the company’s strategic objectives and core values. (2) Safeguard client data, client infrastructure up-time and IT related user productivity by taking ownership of all service issues for their clients. (3) Ensure a high level of client satisfaction.
Primary Job Duties/Responsibilities:
-Ensure that all service level agreements are met
-Assume responsibility for high level and escalated support tickets for their clients
-Train and foster growth of team members through coaching and delegation of tasks
-Work closely with the team’s Account Manager to ensure a high level of client satisfaction by taking charge of difficult issues and ensuring that we are reactive properly to client feedback
-Work closely with the Director of Managed Services to improve productivity by highlighting team members deficiencies and recommending change in training, processes, reporting, and employee engagement
-Ensure that their clients’ systems are configured and managed in a way that meets client needs and industry best practices.
-Other duties may be added as defined.
-Analytical Skills - Gathers complex and/or diverse information for analysis; Analyzes and defines Client’s requirements; Uses intuition and experience to complement data; Designs work flows and procedures; Identifies data relationships and dependencies; Defines solutions that overcome any scalability and deployment issues.
-Business Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
-Communications - Asks appropriate questions, listens, and confirms for clarification; effectively and persuasively communicates with others; Selects and uses appropriate communication methods; Expresses thoughts in an organized, concise, persuasive manner.
-Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
-Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills;
Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to other jobs; Uses resources effectively.
-Passion – Believes strongly in the value the company delivers to customers; Demonstrates company values through actions; Listens to, documents and reports Client enhancement suggestions; Drives to achieve results; Motivates others to achieve in a positive manner; Remains confident in the company’s ability to succeed
-Planning and Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Integrates changes smoothly; Sets goals and objectives; Works in an organized manner.
-Presentation Skills - Tailors presentation to audience needs; Presents solutions to Clients logically and persuasively; Explains ROI of solution clearly; Engages and focuses attention; Handles difficult questions and situations; Identifies risks in advance and is prepared to discuss them with Clients.
-Project Management – Balances time between multiple assignments; Coordinates resources efficiently and effectively; Communicates change and progress; Produces quality work that requires minimal corrections; Completes projects on time and budget.
-Team Leadership - Fosters team cooperation; Defines team roles and responsibilities; Supports group problem solving; Ensures progress toward goals; Acknowledges team accomplishment and leads as a “Servant Leader”
-This is a full-time job
-Full Benefits + 401K matching
-No recruiters please, you already have a job!
See TechMD's Careers Page (https://www.techmd.com/careers/). Once we have reviewed your resume, if there is a potential match, you will be emailed a link to a short series of virtual interview questions which will be video recorded. Please complete your submission as soon as possible.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers