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Service Desk Engineer

compensation: TBD
employment type: full-time

Click here to apply:

Orange, CA
Numa Networks, LLC is an IT consulting company and Microsoft Gold Partner that delivers enterprise-level service and management to businesses. Our team knows how critical it is to reduce or even eliminate downtime in an effort for them to succeed. Our services focus on providing end-to-end solutions that improve uptime, reduce security risks and provide technology solutions that give our clients a competitive edge. Achieving these goals requires a robust portfolio of services and technologies, including hardware and software from the world’s top makers, a strong selection of public, private and hybrid cloud technologies, and a flexible, complimentary service that meets business needs no matter the company size or industry.

Voted one of Orange County Business Journal’s Best Places to Work for the past three years, we pride ourselves on hiring talented individuals who share the same philosophies: provide outstanding customer service, respect and support one another, and always be learning! We are rapidly growing and need “A” players to join our team of brilliant individuals offering groundbreaking technologies. Do you have what it takes to be a part of our team? Keep reading!

The Role:

We are looking for an accountable, proactive Project Engineer / Systems Engineer to be responsible for all engineering and technical disciplines required for executing on technical projects.

Primary Responsibilities:

Responsible for the completion of long-term IT engineering projects on-time, pulling in necessary resources
Implement and update network infrastructure, software, and hardware for new and existing clients
Create and maintain documentation
Provide new technology training to clients
Troubleshoot technical issues as they arrive
Resolve high-level help desk support requests as needed
Engage in internal company projects as needed
Contribute to team effort by accomplishing related results as needed
Maintain safe and clean working environment by enforcing procedures, rules, and regulations
Manage client communication and drive progress for assigned projects
Provide clients with regular updates on project schedule and action items
Work closely with Project Management Team on change of scope

Qualifications and requirements (or equivalent experience):

7+ years in IT with increasing responsibility
Experience creating and managing a work-breakdown structure
VCP6-DCV (VMware)
CompTIA+ and/or Network+
Extensive experience with Office365 doing email migrations from on-prem exchange
Extensive experience implementing new backup solutions
Virtualization experience
SAN Storage experience
NAS Storage experience
Excellent communication and interpersonal skills
Understands the importance of outstanding customer service
Cool and collected under pressure
Able to multitask efficiently

Additional Skills (optional):

ITIL v3 (even if expired)
MCSE (Microsoft)
Any other VCP6 or 7
Firewall certifications
Experience with Veeam
Experience with Tegile or Nimble

The right candidate must be able to lift 70 pounds and have a reliable personal vehicle, valid Driver’s License, AND valid auto insurance. Must also be able to pass full Background Check and Drug Test.

Some of the benefits we offer:

Competitive salary with quarterly bonus
Full medical, dental, & vision insurance
401(k) 3% covered by the company, fully vested after 12 months
Educational reimbursement (certification tests, books, and training materials)
Cell phone allowance
Awesome location (right off the 5 freeway and Orangewood) and work environment with a staff lounge, TV, video games, and pool table
Water, coffee, soft drinks, and snacks provided daily
Lunch catered every Wednesday
Fun quarterly team events

Click here to apply:
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7001714713


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