compensation: $36,000.00 to $48,000.00 /year employment type: full-time
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ERP Technical Support Representative
Exciting opportunity to work with a growing software company, MIE Solutions, Inc. Our ideal candidate will demonstrate the ability to multitask in a fast-paced environment regarding customer questions, comments, and concerns. We are looking for Technicians to handle support requests from our clients.
Responsibilities include but are not limited to:
Walking customers through the process of achieving their goal with the software by providing actionable steps - whether the problem relates to a user error, a bug, troubleshooting issues, or something else entirely.
Respond to open tickets by phone or email and resolve and close in a timely manner.
Provide and work on SQL scripts, embedded reports, and other tools with and within the software to resolve customer issues and requests.
Refer difficult cases to or gain insight from a senior technician to resolve.
Refer advanced programming issues to development.
Review documents for accuracy.
Assist with various interdepartmental internal tasks.
Carry out all daily tasks and duties in a manner in keeping with and advancing MIE Solutions services, Vision, Strategies, Values, and KPI’s.
This is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this job.
Customer Service Manager
Required Skills and Experience:
Must have a technical support background preferably 3 plus years
Strong drive towards superior customer satisfaction and proven ability to WOW customers
Superior oral, telephone, and written communication skills
Excellent time management skills
An understanding of business processes
Enthusiastic self-starter capable of working independently, as well as in small teams
Demonstrated ability to work with minimal supervision
Preferred understanding of purchase orders, work order reports, P.O. receiving, sales orders and reports.
Preferred experience with ERP Software
Preferred experience with report writing tools
Preferred SQL knowledge
Must be able to sit for long periods of time
Desired Certification and Education:
Preferred Bachelors in related field
A generous base salary (36K+ D.O.E)
Paid new hire training
Company sponsored health plan
Nine (9) paid holidays per calendar year
Three (3) days of sick time per calendar year
Paid vacation time off
Office culture and a quality working environment
Business casual atmosphere
Company related expense reimbursement
About the Company:
MIE Solutions is a worldwide leading provider of production control software for the entire manufacturing sector. We offer a variety of innovative software products for integrating business data, allowing organizations to make informed decisions for streamlining their business processes, resulting in maximum efficiency and immediate ROI. Companies of all sizes have used our products to bring their business to the next level, improving their manufacturing productivity and quality.
Interested parties should reply with their resume.
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Salary: $36,000.00 to $48,000.00 /year
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