Experienced technical customer service and sales professional with 6+ years in cable technology, specializing in broadband, voice, and video services.
Strong communication and support skills, with proven ability to engage diverse groups and adapt to high-pressure, deadline-oriented environments.
Adept in computer systems and technical fundamentals, with a consistent record of flexibility, adaptability, and service excellence.
Authorized to work in the US for any employer.
Work Experience:
Sales Representative (Outside Sales)
Charter Spectrum-Garden Grove, CA
June 2025 to August 2025
- Conducted door-to-door sales, presenting detailed product knowledge and company information to prospective clients.
- Built rapport with customers, identified needs, and successfully closed sales.
- Maintained organization of daily paperwork, while adapting to changing market conditions.
Delivery Driver
Lace Deamon Distributions LLC (Amazon)-
Anaheim, CA
March 2023 to May 2025
- Performed daily vehicle inspections and safety checks before starting routes.
- Loaded trucks and assisted team members with freight handling.
- Completed delivery routes efficiently and provided reliable customer service.
Field Technician II
Charter Spectrum-Garden Grove, CA
October 2016 to February 2023
- Installed, serviced, and reconnected broadband, video, and voice services for residential customers.
- Ensured quality and safety compliance with OSHA, FCC, and company standards.
- Troubleshot distribution problems in RF systems and escalated issues when necessary.
- Educated customers on service use, channel lineups, and online support resources.
- Maintained accurate service logs, records, and reports.
Education:
High School Diploma
Lincoln Adult Education-Garden Grove, CA
January 2003 to December 2003
Santa Ana College 97-98
Skills
• Microsoft Office Suite
• Warehouse Operations (2 years)
• Commercial driving
• Basic math
• Service-focused & Strong Decision-Making
• Windows & Linux Operating Systems
• Call Center & Customer Support
• Computer Hardware & Systems Enthusiast (2 years)
Certifications and Licenses
Non-CDL Class C
Clean Driving Record