PROFESSIONAL SUMMARY
Results-driven warehouse and logistics professional with 11+ years of experience in shipping, receiving, inventory control, and order fulfillment. Proven ability to operate in high-volume distribution environments, maintain inventory accuracy, and meet strict deadlines. Experienced with SAP/ERP systems, RF scanning, palletizing, and freight coordination. Bilingual in English and Spanish with strong communication and problem-solving skills.
CORE SKILLS
• Warehouse Operations & Distribution
• Shipping & Receiving
• Inventory Management & Cycle Counting
• Order Picking, Packing & Fulfillment
• SAP / ERP Systems
• RF Scanner & Barcode Systems
• Forklift Operation (Sit-Down, Stand-Up, Pallet Jack)
• LTL / FTL Freight & Logistics Coordination
• Quality Control & Compliance
• OSHA Safety Standards & Procedures
• Bilingual Customer Service (English/Spanish)
PROFESSIONAL EXPERIENCE
Production & Fulfillment Associate
Tiny Turnip, LLC – San Clemente, CA | 2022–Present
• Perform high-volume order picking, packing, and fulfillment in a fast-paced environment
• Execute quality control (QC) checks to ensure order accuracy and product standards
• Operate heat press equipment and manage garment production workflows
• Maintain productivity targets while ensuring inventory accuracy
• Prepare and stage outgoing shipments for carriers
Bilingual Customer Service Representative (Remote)
Viajes El Corte Inglés | 2021–2022
• Delivered bilingual (English/Spanish) support in a high-volume call center
• Maintained 95%+ customer satisfaction rating (CSAT)
• Achieved 90% first-call resolution, exceeding company goals
• Assisted customers with bookings, inquiries, and issue resolution
Shipping Specialist
Philips Respironics – Carlsbad, CA | 2017–2021
• Managed domestic and international shipments including LTL and parcel
• Entered and tracked inventory data using SAP/ERP systems
• Generated packing lists, bills of lading, and customs documentation
• Built and secured pallets using proper load planning techniques
• Coordinated shipments with FedEx, UPS, and freight carriers
Warehouse Production Team Lead
Black Diamond Stoneworks – San Clemente, CA | 2016–2017
• Supervised production line operations and ensured quality standards
• Operated and programmed automated filling, capping, and labeling machinery
• Troubleshot equipment issues to minimize downtime
• Oversaw packaging, labeling, and shipping preparation
Medical Leave – Work Injury Recovery
2014–2016
ADDITIONAL EXPERIENCE
Warehouse / Assembly Associate
Traffix Devices, Inc. – San Clemente, CA | 2014
• Assembled traffic safety equipment using power and air tools
• Operated forklifts and supported production line setup
• Performed palletizing, shrink wrapping, and shipping preparation
• Provided bilingual communication support
Shipping Associate
R&R Industries – San Clemente, CA | 2012–2014
• Processed high-volume shipments via UPS, USPS, and LTL freight
• Prepared bills of lading and scheduled pickups
• Maintained organized shipping and staging areas
Shipping & Receiving Clerk
Cameron Health, Inc. – San Clemente, CA | 2009–2011
• Managed shipping/receiving of sensitive medical equipment
• Maintained inventory control and lot tracking in QAD system
• Certified in Hazardous Materials (HazMat) shipping
• Ensured compliance with regulatory and audit standards
Material Handler (Part-Time)
Federal Express – Santa Ana / John Wayne Airport | 2002–2008
• Loaded/unloaded cargo in high-volume distribution environments
• Operated tug vehicles and aircraft cargo loaders
• Handled priority and international shipments
Warehouse Manager / Supervisor
Walter Foster Publishing – Laguna Hills, CA | 1997–2008
• Supervised a team of 10 in warehouse operations
• Managed shipping, receiving, inventory, and order fulfillment
• Coordinated shipments via UPS, FedEx, USPS, and DHL
• Improved workflow efficiency and resolved operational issues
TECHNICAL SKILLS
• Microsoft Office (Excel, Word)
• SAP / ERP Systems
• RF Scanners & Warehouse Management Systems (WMS)
• Adobe Photoshop & Illustrator
• Typing: 40 WPM
EDUCATION
Saddleback College – General Education
Digital Arts Certificate Program
LANGUAGES
Fluent in English and Spanish
Principals only. Recruiters, please don't contact this poster.