favorite this post Maintenance Project Coordinator (Santa Ana) hide this posting unhide

compensation: to be discussed at interview - based on experience
employment type: full-time


We are a contractor that provides services to commercial properties, such as retail centers, gyms, restaurants and offices. Currently we are seeking someone with experience in dispatching crews and has excellent customer service skills. This is an office position, usually 8:30-5:00 p.m. but may take emergency calls as needed. The successful candidate will have a positive attitude and ability to think outside the box.
Day to day activities include but are not limited to:

• Manage work order system (CRM/Hindsight)
o Review and accept new work order requests
o Update work orders as needed
o Close out work orders when complete
• Create work orders electronically
• Schedule technicians for subcontractors for each work order
• Customer communication
o Coordinate schedule with customer
o Provide status updates as needed
o Provide final status report including pictures and appropriate documentation
• Point of contact for issues related to work orders, scheduling, supplies, subcontractors etc.
• Review completion photos and verify that job has been completed successfully
• Communicate schedule and scope of work with field techs

Job Requirements:
• Ability to prioritize, organize and perform multiple tasks simultaneously
• Organizational skills
• Excellent verbal, written and interpersonal communication skills
• Ability to work in a team environment
• Ability to quickly acclimate to change
• Multitasking skills with the ability to remain calm under pressure
• Strong working knowledge of Microsoft Office products; Word, Excel and Outlook

Required Education:
• High School diploma or equivalent

Required Experience:
• One or more years of experience working in a fast-paced customer support environment requiring heavy telephone, e-mail or face to face interaction.
• Dispatch experience is a plus

Please send resume to email provided through Craigslist
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6846933762


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