We are looking to hire experienced Client Services and Administrative Assistant professionals to assist with daily tasks and a growing caseload.
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We are looking for people with character who can multi-task and complete daily tasks - individuals who want a fun place to work and who want to be rewarded for their efforts.
IMMEDIATE NEED FOR CUSTOMER SERVICE OR ADMINISTRATIVE ASSISTANT REPRESENTATIVES
Prior Student Loan experience is ideal - NO STUDENT LOAN EXPERIENCE REQUIRED
WE WILL TRAIN THE RIGHT CANDIDATES
JOB DUTIES INCLUDE:
• Handle all inbound customer inquires
• Establish and maintain strong Customer relations
• Thoroughly understand customer needs and company services
• Relay customer feedback to management team
• Identify opportunities where company can offer solutions and value added services
• Maintain and build relationships
• Communicate through email, phone, and in-person
• Monitor file submissions to completion of consolidations and income driven programs
• Record keeping - update CRM system with all correspondence received
• Welcome call- understanding what is required for a successful application
• Comfortable speaking to client and requesting necessary income documents and information
• 2+ years of Customer Service experience (Call Center preferred but not required)
• Proficiency with Microsoft Suite including Word, Excel and Outlook
• Strong communication skills
• Multi task
• Self managed
• Team player
• The want to learn and advance
WE ARE HIRING IMMEDIATELY - LIMITED SPACES AVAILABLE!
REPLY WITH YOUR RESUME AND WE WILL CONTACT YOU FOR AN INTERVIEW.