The CSR I will be responsible for receiving, reviewing and accurately entering sales orders from customer purchase orders and/or preparing quotes from RFQ’s. Individual will be working closely with Sales and other internal departments to resolve any order entry or quote issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· A CSR is responsible for providing operational support, which includes (but is not limited to):
· Enter/process quotes or customer orders accurately and timely per company policy and procedures. Acknowledge Sales Orders or Prepare and send Quotation to customers.
· Maintain order and/or quote outlook email and customer portals to receive customer purchase orders or RFQ’s (request for quote).
· Work with sales staff and/or internal departments if needed to verify all information is correct and clear up any missing information or inconsistencies prior to order entry or quoting.
· Provide sales support when needed which may include cross training to cover additional administrative clerical sales duties. General office skills required.
· Update and maintain work instructions.
· Prepare KPI data for customer purchase orders and or request for quotes
· Cross train into other areas within the department
· Embrace and promote the company’s culture beliefs as a means to achieve the Key Results.
• Conduct yourself in accordance with Aluminum Precision Products Employee Code of Conduct.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
• A minimum of 3 years of experience in an administrative or equivalent experience in a related field
• Data entry skills (minimum of 40 words per minute)
• Proficient in word processing tools (MS Office Word, Excel, etc.)
SKILLS, KNOWLEDGE AND ABILITIES
• Excellent Organization, written and verbal communication skills; ability to meet deadlines
• Strong attention to detail
• Able to comprehend and understand customers’ needs and recommend proper action
• High level of integrity and strong work ethic
• Able to work independently with minimal supervision
• Collaborate and work well with others
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers