The Customer Service position is very important as you are the first presence the Customer has to experience. You are the one to assist in filling Customer needs to ensure Customer satisfaction at all times.
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Upbeat voice and attitude at all times.
Help manage incoming calls.
Place Customer orders.
Answer Customer question and needs.
Make sure Customers are aware of Specials.
Work with Sales reps getting orders, placing orders, tracking orders. Returns etc.
Keep record of customer interactions if anything negative is being dealt with.
Take payment information if needed.
Place new Customer accounts.
Pick orders to ship.
Keep eye that orders are being shipped on time.
Go above and beyond to keep customers happy and get orders out on time.
Must be a team player.