We are looking for a reliable, organized, and detail-oriented Bilingual Case Processor (English/Spanish) to join our growing remote team. Applicants must reside in California or in a state within the Pacific Time Zone.
The ideal candidate is professional, compassionate, and able to manage multiple cases while maintaining excellent communication with clients, county agencies, and medical offices.
Responsibilities
* Review and process client applications and supporting documents
* Communicate with clients by phone, email, and text
* Follow up with county agencies regarding case status
* Contact medical offices regarding required forms and documentation
* Send, receive, and organize documents and faxes
* Maintain accurate client records and case notes
* Monitor deadlines and keep cases moving forward
* Provide timely and professional updates to clients
* Maintain confidentiality of client information
* Perform other administrative duties as assigned
Qualifications
* Fluent in English and Spanish, spoken and written
* Excellent communication and customer service skills
* Strong organizational skills and attention to detail
* Comfortable making follow-up phone calls
* Ability to multitask and manage multiple cases efficiently
* Proficient with computers, email, Google Workspace, and online systems
* Reliable internet connection and a quiet workspace
* Previous experience in administrative support, healthcare, insurance, case processing, or customer service is preferred but not required
Position Details
* Remote position
* Paid training provided
* $15–$18 per hour, depending on experience
* Monday through Friday
* Must be available during Pacific Time business hours
How to Apply
Please send your résumé and a brief summary of your work experience. Include your level of Spanish proficiency and your general availability.
Applicants may also call or text the phone number 714 512 9952 for more information or to apply.
Qualified candidates will be contacted to schedule an interview.
Principals only. Recruiters, please don't contact this job poster.