We are a Document Processing company looking for Customer Service and Administrative Assistant candidates who are able to start immediately.
Student Loan Processing experience preferred.
The ideal candidate will have prior Student Loan Processing experience; OR, Customer Service or Administrative Assistant experience, and should have prior experience on the phone with and be comfortable with clients and willing to learn a new skill or trade.
We are growing again and we promote from within. There is a great team in place and we are looking to grow as we transition back into the office. Raises and bonuses are based on performance and not on a long or extended 12 month review cycle
Immediate Need for a SL Processor
• Handle all inbound customer inquires
• Establish and maintain strong Customer relations
• Thoroughly understand customer needs and company services
• Relay customer feedback to management team
• Identify opportunities with clients where the company can offer solutions and value
• Maintain and build relationships
• Communicate through email, phone, and in-person
• Monitor file submissions to completion of consolidations and income driven programs
• Record keeping - update CRM system with all correspondence received
• Welcome call- understanding what is needing for a successful application, requesting for income documents
• Safeguard sensitive consumer information at all times
MINIMUM REQUIREMENTS
• 2+ years of Customer Service experience (Call Center preferred but not required)
• Proficiency with Microsoft Suite including Word, Excel and Outlook
• Strong communication skills
• High ethical and professional standards.
• Ability to work at a fast pace all day managing their tasks and caseload
• Organization and time management. Ability to multi-task
• Self managed
• Punctual
• Team player
• The want to learn and advance
Prior Student Loan experience will be helpful, but we are willing to completely train the right candidates from the ground up.
Bilingual is a plus, but definitely not a requirement.
Please reply to this post with an updated or recent copy of your resume and a brief reason why you feel on impulse you may be a good fit.
If you submit your resume, be prepared and available to answer your phone - we only call once.
Principals only. Recruiters, please don't contact this job poster.
OK to highlight this job opening for persons with disabilities.