Americor Funding is an innovative finance technology company with a unique approach to debt resolution. We are looking for a detail-oriented Jr. Call Monitors to join our growing team!
As a Jr. Call Monitor you will audit calls based on a strict set of guidelines and procedures to ensure all compliance and regulatory requirements are upheld. You will communicate relevant feedback to management to continually enhance the customer experience.
What you will do:
• Daily call monitoring per the predefined sampling criteria.
• Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor's Customer Experience standards
• Evaluate effectiveness of representatives by utilizing a checklist to determine quality ratings
• Identify potential training needs
• Prepare reports for management outlining findings
• Communicate findings with relevant mangers and team members
• Other activities as assigned
What will make you successful:
• At least 1 year experience in a call center environment, quality assurance or customer service lead experience is preferred
• Exceptional listening and analytical skills
• Strong knowledge of customer care processes and techniques
• Outstanding attention to detail
• A high degree of professionalism and tact
• Demonstrated ability to work well individually and in a team environment
• Technically savvy with knowledge of Google and Microsoft products; able to learn new software quickly
• Excellent oral, written and interpersonal communication skills
• Self-starter with the ability to meet deadlines
• Skilled in working independently and following through on assignments with minimal direction
• Ability to sit, view a computer monitor and keyboard for extended periods of time
• Ability to perform repetitive work according to set procedures for an extended period of time
What we offer:
• Great Culture: FUN, Motivational, Collaborative, Ping Pong, Company Lunches, Great coworkers
• Effective, ongoing paid training
• Innovative technology
• GROWTH OPPORTUNITIES
• Medical and Dental Benefits
Operate with INTEGRITY, deliver VALUE, strive for EXCELLENCE and do it with PASSION and you will make a difference in people's lives at Americor.