Job Responsibilities for Client Services Specialist:
TO BE CONSIDERED FOR THIS POSTION - Please include a copy of your current resume when you reply.
Client Services Specialist
Emeritus Medical Technology - Irvine, CA
Schedule: Tuesday-Saturday 10:00am-6:30pm
Pay Range: $18.00 to $20.00 based on experience
Company Overview
EmeritusDX is a leading cancer diagnostics and information company committed to enhancing patient care. Our CAP accredited and CLIA certified laboratory focuses on delivering superior diagnostics and actionable clinical information, striving to improve patient outcomes through innovative solutions.
Position Summary:
Responsible for the coordination of patient case logistics to ensure operational turnaround times are in compliance with departmental standards and that Pathologist and client expectations are met.
Responsibilities:
Prioritize and monitor cases throughout the day, providing status updates as required.
Assess caseloads and assign cases to Pathologists
Act as liaison between the Pathology Department and other departments (Client Services, Lab Operations, Sales), providing appropriate, prompt and accurate response to any request.
Troubleshoot missing or delayed cases and find solutions to discrepancies.
Facilitate add-on test requests for Pathologists.
Monitor and manage daily send out of consult cases to consultants.
Facilitate report changes (amendments, addendum, corrected) for Pathology
Using provided guidelines, capture relevant clinical information and patient history from provided clinical documentation and enter into laboratory information system (LIS).
Monitor, collect, file, and transport cases to and from labs/path support/pathologist
Organize materials for outside referrals, ensure receipt of materials released to outside facilities
Administrative duties may include copying, filing, data entry, and faxing.
Experience, Educations and Qualifications:
Associate degree or Bachelor’s degree in science field preferred. Prior work experience will also be taken into consideration.
1+ years of experience in the medical field or clinical laboratory highly preferred.
High degree of proficiency and learning agility as it relates to databases and software applications as well as use of Microsoft Office programs.
Excellent oral and written communication skills, including very good writing and proofreading capabilities.
Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
Good visual acuity including color perception required for certain departments
Must be able to lift up to 50 pounds
If you are passionate about making a difference in patient care through diagnostics, we invite you to apply at EmeritusDX today!
Job Type: Full-time
Additional Duties:
Assist with administrative tasks such as scheduling, filing, and report preparation as needed.
Perform other duties as assigned to support the smooth operation of the laboratory.
This role requires attention to detail, strong organizational skills, and the ability to work both independently and as part of a team in a fast-paced environment.
EMT offers a competitive wage and robust benefit package to full time employees.
Benefits include:
Medical Insurance
Dental Insurance
Vision Insurance
Two Weeks PTO
6 Paid Holidays
401(k) + Match
EMT is an Equal Opportunity Employer
TO BE CONSIDERED FOR THIS POSTION - Please include a copy of your current resume when you reply.
Principals only. Recruiters, please don't contact this job poster.