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favorite this post Customer Service Representative (Rancho Santa Margarita) hide this posting unhide

Bake and 405 Fwy

(google map)

compensation: $18.00 to $22.00 an hour
employment type: full-time

Excellent growth!! Excellent benefits and pay raises! Wonderful team and training offered, NO SALES!
This is a full-time position Monday through Friday 8-5pm. Super fun people to work for and with. Holiday parties, summertime fun events and a stocked kitchen for the employees enjoyment.

Answer incoming phone calls, listen to voicemails, and promptly forward appropriately

Log Technicians’ check in/check

Create and assign new calls

Prepare and Process Service Quotes, Service Orders and Service tickets

Review and forward emails from Customer Experience Inbox

Scan and/or file documents

Assist with documentation in Paperwork Received Inbox delivered from Technical Service Engineers

Assist with documentation in Shipdocs inbox delivered from warehouse

Manage assigned calls in a timely manner

Troubleshoot systems via email and phone

Provide Post-Installation Support

Process Sales orders

Schedule service in Navision, schedule with store and dispatch service technicians

Ship product needed for service to store or technician

Monitor and schedule Return trips

Request, obtain and process Purchase Orders and change orders/NTE’s

Interface with Technicians to solve service issues

Escalate service issues as required to sales reps and management

Document, file and request missing Field Service Tickets

Follow up on open calls, service orders and long term service issues

Prepare supporting documentation and submit orders for invoicing

Save supporting documentation in Network folders

Maintain data on Service Reports

Work in unison with Account Relationship Managers to request updates to Customer cards, Install cards & site plans

Work in partnership with Installs & Preventive Maintenance Department

Please apply today.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6850190082

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