compensation: $18.00 to $22.00 an hour employment type: full-time
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Excellent growth!! Excellent benefits and pay raises! Wonderful team and training offered, NO SALES!
This is a full-time position Monday through Friday 8-5pm. Super fun people to work for and with. Holiday parties, summertime fun events and a stocked kitchen for the employees enjoyment.
Answer incoming phone calls, listen to voicemails, and promptly forward appropriately
Log Technicians’ check in/check
Create and assign new calls
Prepare and Process Service Quotes, Service Orders and Service tickets
Review and forward emails from Customer Experience Inbox
Scan and/or file documents
Assist with documentation in Paperwork Received Inbox delivered from Technical Service Engineers
Assist with documentation in Shipdocs inbox delivered from warehouse
Manage assigned calls in a timely manner
Troubleshoot systems via email and phone
Provide Post-Installation Support
Process Sales orders
Schedule service in Navision, schedule with store and dispatch service technicians
Ship product needed for service to store or technician
Monitor and schedule Return trips
Request, obtain and process Purchase Orders and change orders/NTE’s
Interface with Technicians to solve service issues
Escalate service issues as required to sales reps and management
Document, file and request missing Field Service Tickets
Follow up on open calls, service orders and long term service issues
Prepare supporting documentation and submit orders for invoicing
Save supporting documentation in Network folders
Maintain data on Service Reports
Work in unison with Account Relationship Managers to request updates to Customer cards, Install cards & site plans
Work in partnership with Installs & Preventive Maintenance Department
Please apply today.
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