compensation: Salary $60k
employment type: full-time
ABM is seeking a experienced Hotel Guest Relations / Parking Manager who oversees the Parking operation of a Prestigious 5 Star Hotel in Newport Beach. The Manager will lead the valet staff, under the direction of the Operations Manager. Candidates placed under consideration must have previous Luxury Hotel experience.
Principal Job Duties:
Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives.
Oversee daily Hotel Valet/Door operations. Directly oversee staff, customer complaints, client requests, etc.
Identifying high potential employees to support the organization's continued growth.
Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.
Responsible for executing plan for the opening of newly assigned locations.
Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.
Oversee the transition of newly assigned locations from acceptance of contract through opening of location ensuring client satisfaction.
Responsible for developing client relationships and business retention.
Organize and narrate parking management skills for Assistant Managers and Team Leads.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
Managing, planning, scheduling, training,
Organize and manage the oversight of event operations.
Assist with the monitoring, review, and analysis of the market rate structures.
Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).
Additional duties as assigned.
Bachelor's Degree or equivalent work experience.
3+ years in Management role.
Experience in valet/operating valet system is desired.
Experience in hospitality industry
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Parking management and Hotel experience is required.
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
Willingness to work in the elements - heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
Please include your resume with references when responding to this email.
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