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favorite this post Bilingual Customer Service Representative (Spanish) (Irvine, CA) hide this posting unhide

18200 Von Karman

(google map)

compensation: $15.00/hr
employment type: full-time

Do you love to help people? Are you a Customer Service rockstar? Can you speak Spanish fluently? If this describes you, then we have the perfect career opportunity for you!

Americor is an innovative finance technology company, offering a unique approach to debt resolution. We are looking for self-motivated, enthusiastic, and dedicated Spanish speaking Customer Service Representatives who want to help make a difference at our rapidly growing company.

Schedules available: 8:00am-5:00pm | 9:00am-6:00pm
What you will do:

• Handle inbound and outbound customer related phone and inquiries, primarily from our Spanish speaking clients, but you should also feel confident in handling calls in English
• Ensure that issues are resolved promptly, professionally and thoroughly
• Manage escalated client calls with courtesy and professionalism
• Respond to email correspondence quickly and competently in Spanish and English
• Utilize outstanding typing skills to enter detailed notes into our system
• Educate our clients on the company’s products and programs
• Look for innovative ways to enhance the customers’ experience
• Be a multi-tasking wizard, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to the client

What we provide:

- A fun and energetic work environment (Ping-pong, Music, Lunches, awesome Co-Workers)
- Health and Dental Benefits
- Growth Opportunities
- Free gym access

What you will need to succeed:

• Fluency in both Spanish and English, with the ability to confidently discuss financial information in both languages
• A pleasant, friendly attitude, with an ability to adapt to change.
• Previous Debt Resolution experience is a huge PLUS!
• At least 1 year of Call Center Customer Service Experience
• Experience taking care of difficult customers
• Highly developed sense of integrity
• Ability to communicate clearly and professionally both verbally and in writing in Spanish and English
• An empathetic ear and excellent active listening skills
• Great attention to detail and organizational skills
• A strong work ethic, and willingness to work a flexible schedule as needed
• Technically savvy; able to use multiple computer systems while in conversation with a client
• Above average typing skills, able to type at least 40 wpm
• Must be able to work 8:00am-5:00pm or 9:00am-6:00pm

Operate with INTEGRITY, deliver VALUE, strive for EXCELLENCE and do it with PASSION and you will make a difference in people's lives at Americor. Apply today!!

Americor is an equal opportunity employer

Please click or cut and paste the link to your browser to apply:
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6847999212


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